Returns & Exchanges

We want to ensure you have the right fasteners for your project, which is why we offer a 30-day return policy on all unused and unopened metal roofing screws. If you are not completely satisfied with your purchase, our team is here to assist with a quick and efficient exchange or refund process.

1

Initiate Your Request

Contact our support team with your order number and the specific items you wish to return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the unused screws in their original packaging to prevent damage during transit, ensuring the RMA number is clearly marked on the outside.

3

Ship the Items

Send the package back to our distribution center using your preferred carrier; we recommend using a trackable shipping method for your protection.

4

Receive Your Refund

Once our warehouse inspects the returned fasteners to confirm they are in resalable condition, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing